trader — 02/05/2023 9:56 PM
michi isnt a bad person but i think doubling down on his take and not being able to say sorry i hurt you with what i said is not helping the problem
trader — 02/07/2023 2:22 PM
And uh, that thread has been handled well (Wintermoot's note: I think he meant not been handled well)
I'm not saying impossible but with some care it can be done
Care has not been applied
trader — 02/07/2023 2:28 PM
An appeal to their pain is probably the only way to try to recover
Apologise for hurting them if not the opinion
It's not going to happen, is it?
Glacial Ragnarok — 02/07/2023 3:24 PM
That is fine within it of itself. However, the way it was phrased and presented was and still is (because again, no redaction or apology) incredibly insensitive.
Your apology is an expression of care, not a confession of shame.I went through LinkedIn Learn's
Inclusive Mindset course this week, and when I heard this sentence I immediately realized something.
Not only were we on different pages in focusing on Michi's intent vs. the impact of what was said, we were on different pages on what an apology meant. To me, it seemed like it was being demanded that he say what he intended to say was wrong, or at least that he apologize without even knowing what he was really apologizing for. But I think what was really wanted was just an apology that what he said hurt them, and that he cared enough about them to care about how they feel. And the same goes for me as I got more tangled in the mess myself.
And I probably confused things even more when I kept stating that people were demanding an apology from Michi for his opinion. When I said Michi's opinion, I was talking about his intention, but I think they were talking about how what he said was taken. Because of that disconnect, I may have even given the impression that how it was taken was actually what he intended to say, and if that's the case then I'm sorry to everyone involved, including Michi.
I don't know how I didn't get that at the time...trader outright stated it as plainly as possible, but I guess I didn't have the right mindset to properly process what he was saying at the time. I obviously didn't engage in deep listening (another term I learned from the course). After everything happened, I realized that there should have been an apology that what was said hurt them...I think I said as much at the time. But even then, I didn't realize that what was really being asked for was an expression of care. Something about hearing that phrase triggered a better understanding for me.
It's one thing to be offended and upset...quite another to be offended, upset, and feel like the people involved don't care about your feelings. Especially when those people are supposed to be your friends.
Three months later, and I'm still working to overcome my flaws and incompetencies. At this point, it's clear to me that I was woefully unqualified to help moderate a community in a professional manner. To be honest I didn't even see the need for professional moderation. I thought it was some sort of formal, cold, even corporate attitude that would take away from who we were as a community of friends. But what it really means is having the knowledge and skills to better understand and respond to where people are coming from as individuals, to recognize their feelings and respond in a way that assures them that those feelings are cared about, and to handle situations in a manner that is least likely to result in hurt, anger, disillusionment, and broken friendships.
In short, professional moderation doesn't take away from a community of friends, it
adds to it. In fact, it's the lack of professional moderation, especially on my part, that has taken away from this community of friends, as the last three years has proven.
I'm not speaking on behalf of the RSS when I say this (although I don't believe they're opposed to it by any means), but going through these sorts of trainings, one thing I would like to see in the future is training and professional development for ops and community leaders. To better my own learning, and in recognition of the fact that not everyone can afford resources like LinkedIn Learn (which I have access to through my employer), I'm putting together guides based on what I'm learning: one on conflict resolution and one on fostering diversity, inclusion and belonging.
I'm hoping to also include free resources that will make for a program that will help ops and leaders alike better able to understand situations as they happen and respond to them in ways that reinforce the kind of community we want to be rather to repeat the mistakes of the past that has lead to so much hurt and suffering. We cannot go back and change the past...the damage is done, and I have to accept that. But we can make improvements for the future, so that we can have a stronger community where everyone feels like their thoughts and feelings matter...one they feel they truly belong in.